Refund policy

EartheBeauty Return & Refund Policy

At EartheBeauty, customer satisfaction is our top priority. If you're not entirely pleased with your purchase, we're here to assist you.

Return Policy

Eligibility:

  • Return Window: Products can be returned within 7 days of delivery.

  • Condition: Items must be unused, unopened, and in their original packaging.

  • Non-Returnable Items: Due to hygiene and safety concerns, certain items like opened beauty products, personal care items, and intimate goods are non-returnable.

Return Process:

  1. Initiate Return: Contact our Customer Support at info@earthebeauty.com within 7 days of receiving your order.

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.

  3. Return Authorization: Our team will review your request and, if eligible, provide you with return instructions.

  4. Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.

Important Notes:

  • Returns without prior authorization may not be accepted.

  • Ensure the returned items are securely packaged to prevent damage during transit.

Refund Policy

Processing Time:

  • Once we receive and inspect your returned item(s), refunds will be processed within 1-2 business days.

  • You will receive a confirmation email once your refund has been initiated.

Refund Method:

  • Refunds will be issued to the original payment method used during purchase.

  • Please note that it may take additional time for your bank or credit card provider to reflect the refunded amount.

Exceptions:

  • Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

  • If you received a defective or incorrect product, please contact us immediately with photographic evidence, and we will arrange for a replacement or refund.

Dropshipping Considerations

As a dropshipping business, our products are shipped directly from our suppliers to you. This model allows us to offer a wide range of products at competitive prices. However, it also means:

  • Return Addresses: Returns may need to be sent to different addresses depending on the product. Our Customer Support will provide the correct return address upon authorization.

  • Processing Times: Return and refund processing times may vary slightly due to coordination with our suppliers.

Contact Us

For any questions or concerns regarding our Return & Refund Policy, please reach out to our Customer Support team: